KCCVoIP
Technical Consultants

Technical design and troubleshooting services for telecommunications since 1991 with clients all over the world

Specialists in unified call center technologies, integration of legacy systems and bit level diagnostics.

Cisco - Digium - Asterisk - Mitel - Avaya - Kamailio

VoIP Consultants - SIP Diagnostics - ISDN Replacement - Cisco - Digium - Asterisk - Avaya - Mitel - Kamailio - Homer - Skype Connect - PBX Integration - Custom Trunks - Technical Project Lead - Cisco - Digium - Asterisk - Siemens - Custom Interfacing - Remote Support - Cisco - Asterisk - Network Optimization - Simulation Testing - Custom Wallboard Software - QoS - Cisco - Digium - Asterisk - Contact Center Design - PBX Integration - Custom Trunks - Cisco - Digium - Asterisk - IVR Scripting - Call Center Design Consultants - CTI CRM Integration - Voice Recording - Cisco - Asterisk - Siemens - Avaya - Mitel - VoIP Network Design Consultants - VoIP Engineers - Unbiased Advise- SIP Trunks - DID Provision - Custom Training
Custom Equipment & Software

Custom equipment such as contact center clusters, multiprotocol gateways, custom PBX systems, PBX gateways, voice servers, PRI and SIP gateways.... < request more information >

Custom software such as high availability control, wallboards, monitoring, voice recording, CRM integration, voice recording and screen capture managment software, custom softphone clients, reporting and agent desktop integration..... < request more information >

 

Support & Services

We provide custom training for network engineers moving to unified voice/video/data networks.. < visit the training web site >

We support design, implementation and hand-over of complex projects involving voice/video/data. < request more information >

We provide unbiased advise when pricing for telephony implementation, PSTN replacement and SIP trunks - we will find the best solution for your requirements -> contact centers, business PBX and TSP/ITSP provisions < request more information >

 


 

VoIP Consultants - SIP Diagnostics - ISDN Replacement - Cisco - Digium - Asterisk - Avaya - Mitel - Kamailio - Homer - Skype Connect - PBX Integration - Custom Trunks - Technical Project Lead - Cisco - Digium - Asterisk - Siemens - Custom Interfacing - Remote Support - Cisco - Asterisk - Network Optimization - PBXSimulation Testing - Custom Wallboard Software - QoS - Cisco - Digium - Asterisk - Contact Center Design - PBX Integration - Custom Trunks - Cisco - Digium - Asterisk - IVR Scripting - Call Center Design Consultants - CTI CRM Integration - Voice Recording - Cisco - Asterisk - Siemens - Avaya - Mitel - Unbiased Advise - VoIP Network Design Consultants - Custom Training

 

Projects over the last few years have included ;

Multi-National Call Center Design (BPO company)

National Network Design (two data centers, eight sites, 2000+ users)

Enterprise Network Baseline & Tuning (data center, ten national sites, seven global sites)

National VoIP Toll By-Pass Design (four sites, 200+ users)

Mitel PBX Integration and Migration from ISDN PRI to SIP Trunks (four sites)

Avaya PBX Migration from ISDN to SIP and Migration to Asterisk Cluster (three sites)

Security Investigation and Tracking (leading to hacker employment termination)

>6,000 endpoint VoIP Upgrade & Migration (for multi-national company)

Call Center Designs (for major banks)

Network Simulation in Lab (for major telco prior to rollout)

Bespoke Training for Technical Staff (for major banks & telcos)

Call Center Designs & Optimization (US, India, Central & South America)

CTI/CRM Integration project (for large facilities management company)

VoIP Design and Legacy PBX integration (for major bank)

Multi-Site ISDN Migration to SIP

VoIP LCR and Dialplan Optimization

VoIP Procurement Evaluation

VoIP Data Analysis and Reporting

Multi-site Migration and Move to VCC