KCCVoIP
Technical Consultants

Technical design and troubleshooting services for telecommunications since 1991 with clients all over the world

Specialists in unified call center technologies, integration of legacy systems and bit level diagnostics.

Cisco - Digium - Asterisk - Mitel - Avaya - Kamailio

VoIP Consultants - SIP Diagnostics - ISDN Replacement - Cisco - Digium - Asterisk - Avaya - Mitel - Kamailio - Homer - Skype Connect - PBX Integration - Custom Trunks - Technical Project Lead - Cisco - Digium - Asterisk - Siemens - Custom Interfacing - Remote Support - Cisco - Asterisk - Network Optimization - Simulation Testing - Custom Wallboard Software - QoS - Cisco - Digium - Asterisk - Contact Center Design - PBX Integration - Custom Trunks - Cisco - Digium - Asterisk - IVR Scripting - Call Center Design Consultants - CTI CRM Integration - Voice Recording - Cisco - Asterisk - Siemens - Avaya - Mitel - VoIP Network Design Consultants - VoIP Engineers - Unbiased Advise- SIP Trunks - DID Provision - Custom Training
Custom Equipment & Software

Custom equipment such as contact center clusters, multiprotocol gateways, custom PBX systems, PBX gateways, voice servers, PRI and SIP gateways.... < request more information >

Custom software such as high availability control, wallboards, monitoring, voice recording, CRM integration, voice recording and screen capture managment software, custom softphone clients, reporting and agent desktop integration..... < request more information >

Custom CMS - Call Management Systems - customised for Asterisk cluster and high availability call center environments

download overview document >

request access to demostration >

Cluster Manager Screen showing all site status summary

 

cluster manager allows selection, sort, view and editing of extensions, users, group accross all sites and all clusters

 

 

cluster manager allow selection, sort, view and editing of extensions, users, group accross all sites and all clusters

 

custom wallboard and dashboard displays for agent/userr groups


 

 

CRM Screen example showing SugarCRM adn WEBRTC integration

 

inbound call example showing SugarCRM integration

 

Reporting Engine example main menu screen

 

 

customised to match the site

 

Voice recording manager provides control over voice and screen recordings

Allows search and control over encrypted recordins, playback and reporting

 

 

example screen from screen capture reordings

 

 

example basic wallboard for an agent group

 

 

utilities example of voip user utilitiesweb access

 

 

 

 

Fully customized management, CRM, provisioning, high-availability, utilities, reporting and monitoring

< request more information >

 

VoIP Consultants - SIP Diagnostics - ISDN Replacement - Cisco - Digium - Asterisk - Avaya - Mitel - Kamailio - Homer - Skype Connect - PBX Integration - Custom Trunks - Technical Project Lead - Cisco - Digium - Asterisk - Siemens - Custom Interfacing - Remote Support - Cisco - Asterisk - Network Optimization - PBXSimulation Testing - Custom Wallboard Software - QoS - Cisco - Digium - Asterisk - Contact Center Design - PBX Integration - Custom Trunks - Cisco - Digium - Asterisk - IVR Scripting - Call Center Design Consultants - CTI CRM Integration - Voice Recording - Cisco - Asterisk - Siemens - Avaya - Mitel - Unbiased Advise - VoIP Network Design Consultants - Custom Training